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IT Help Desk

About Us

neteffect Leadership

Meet Our Team

david wollenhaupt

David Wollenhaupt

Owner & CEO
The founder and CEO of neteffect technologies and brings over 30 years of Managed Services and Technical Experience to the SMB market.
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Brian Ferguson

Chief Operations Officer
Brian Ferguson joined neteffect technologies in 2000, working in multiple positions until assuming the role of of Chief Operating Officer in 2015.
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John Campbell

Chief Technology Officer
John Campbell joined neteffect technologies in 2001, serving in several technical engineering positions over the years until assuming the role of Chief Technology Officer in 2015.
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Row Wollenhaupt

Chief Financial Officer
Row was the first full time employee of net effect technologies in 2000. As the company grew, her role also grew, eventually into the position of Finance Manager where she oversees all Accounts Receivable, Accounts Payable, Purchasing and Human Resources responsibilities and staff.
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Steve Deckard

Chief Revenue Officer
Steve Deckard worked in sales before becoming the company’s Chief Revenue Officer in 2022.
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Dustin Glaze

Chief Customer Officer
Dustin joined neteffect technologies in 2012 working multiple positions until assuming the role of Chief Customer Officer in 2022.
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Nathan

Nathan Keibler

Service Manager
Nathan Keibler is the Service Manager of neteffect technologies, bringing over 10 years in IT leadership to the table.
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Krysta Cathey

Marketing Coordinator
Krysta Cathey joined neteffect technologies in 2021 as a Senior Account Executive with 6+ years of solution-selling experience to small to medium-sized businesses.
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Testimonials

What Our Clients Are Saying

Client Feedback:

"I called into support to have you guys help. I explained my problem and got a quick assurance it would be escalated… followed up to make sure we were stable and going to get things resolved. He took the lead on that and saved us lots of down time. So just wanted to say thanks for all the support and help. You guys are awesome."

Rick B

"I have appreciated the kind response I get when I call (panicked) at 7:10 AM and get the person on-call because our system has been down. I know you all have known for a long time that we needed to upgrade our system and you kept advising us and waiting for us to arrive at that conclusion and get it done. Thanks so much for the strong support!"

Wendy C

"Needing a more flexible system we had to be creative to work with the allocation of resources available at the time. neteffect technologies worked with us to put together a cohesive plan for replacements over time, to stay within our budgets, working out redistribution of the networks to optimize our systems for better utilization."

Jimmy Y

1 %
Proactive Support
1 +
Engineers Tenure
1 %
Certified Engineers

Customer Ratings

IT Techs in server room
years of experience
Best IT Services in Charlotte
Carolinas’ top providers of Managed IT Services. In business since 1991.
About us

Why The Best IT Service Company

We are proud to partner with small and medium-sized business owners and technology managers to deliver industry-leading expertise and innovative technologies.

Our Mission Our Vision Our Value

Our mission is simple: to be North Carolina’s most customer-focused small and medium-sized business IT support company, to build a place where customers can leverage our passion for technology to power their business.

Whether you need to implement new software, develop hardened cybersecurity defenses, or build an IT infrastructure from the ground up, our services are designed to help businesses bring their operations into the future – and stay there.

We strongly believe in working with companies to meet their budgets – we hate hidden fees and unexpected charges just as much as you do. All our pricing and service options are 100% upfront and transparent.

That’s why we’ve held a client retention rate of 97 percent since 2006. Our clients know we prioritize their best interests, wishes, budgets, and success.

Partnerships

The Best Brands In Technology

These long-term partnerships are the cornerstone of our business, and we strive to deliver value-driven technology solutions that not only make our clients happier and stress-free but their businesses more successful.