From time to time, we will need to remotely access your computer to provide support.

Our secure netcare remote portal gives neteffect technologies’ highly trained engineers a secure connection to help diagnose and repair computer problems.

  • Ensure that an engineer has directed you to this link.
  • The engineer will either email you a link  or provide you with a support key to join your session.
  • You will be prompted to allow a neteffect engineer to provide remote asistance. Click yes on the popup box when it displays on your screen.
  • Unless your organization has a maintenance contract with neteffect technologies, support time is billable.
  • The helpdesk contact number is 704.688.7168

To access Remote support, please provide the code given to you by one of our engineers.