netcare remote

From time to time, we will need to remotely access your computer to provide support.

Our secure netcare remote portal gives neteffect technologies’ highly trained engineers a secure connection to help diagnose and repair computer problems.

  • Ensure that an engineer has directed you to this link.
  • The engineer will either email you a link  or provide you with a support key to join your session.
  • You will be prompted to allow a neteffect engineer to provide remote asistance. Click yes on the popup box when it displays on your screen.
  • Unless your organization has a maintenance contract with neteffect technologies, support time is billable.
  • The helpdesk contact number is 704.688.7168

To access Remote support, please provide the code given to you by one of our engineers

 

Our Charlotte-based engineers and technical support staff work with companies throughout the region. We will work with your team to assess your company’s needs and provide the right IT services. Find out how neteffect technologies can transform your IT issues into successes. Call us at 704-688-7170.

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